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November 11, 2020

How to identify valued clients at risk of leaving

1 min read

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Client Retention Model

  • Gain proactive insights into your client churn behaviour to prevent most valued client from leaving the organization.

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Historical Analysis

  • Based on the data available, total AUM and Fee loss in 2019 was $457B and $3M, respectively.Hystorical Analysis

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Model Prediction

  • We analyzed and identified clients who are likely to leave within the next 6 months as of April 30th, 2020.
  • Provided top 5 reasons for possible attrition for each clients, top aggregated reasons for leaving for the firm and key clients (65) which are at highest risk.

Model Prediction

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Client Benefit

  • Helped the firm recognize expected $23M of annual revenue loss, $3.5M of which can be saved with just 15% retention rate improvement.
  • Provided insights into why a client might churn (contribution factors) to help with client relationship management.